Returns

At USB Makers we want you to be completely satisfied with your order. As all of our products are custom branded and made to order, our returns policy reflects the bespoke nature of what we produce. Please read the following carefully before contacting us about a return.

Custom Branded Products

Because all of our branded USB sticks, power banks and promotional tech products are manufactured and printed specifically to your order, we are unable to accept returns or offer refunds on correctly produced goods. This is standard practice across the promotional products industry.

We strongly recommend reviewing your visual proof carefully before approving your order for production. Once approved and in production, changes cannot be made.

Damaged or Faulty Goods

If your order arrives damaged or contains faulty products, please contact us immediately by telephone on 0800 130 3366 and follow up in writing to sales@usbmakers.com. All damage or shortfall must be reported within 3 days of delivery.

We will assess the issue and, where applicable, arrange for replacement goods to be produced and dispatched as quickly as possible at no additional cost to you.

Incorrect Orders

In the unlikely event that your order does not match the approved proof or specification you provided, please contact our customer service team immediately. We will work with you to resolve the issue promptly, which may include reprinting or replacing the affected items.

How to Report an Issue

To report a problem with your order please contact us using any of the following:

• Phone (UK): 0800 130 3366
• Phone (US): 1-800-617-8501
• Email: sales@usbmakers.com
• Online: Contact form

Please have your order number ready and include photographs of any damaged or faulty items where possible.

Full Terms and Conditions

For full details of our returns, claims and limitation of liability policies please refer to our terms and conditions, specifically sections 5, 6 and 7.