This Privacy Policy explains how USB Makers collects, uses, stores, and protects your personal data when you use our website, submit an enquiry, request a quote, place an order, or otherwise interact with us.
We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.
1. Who We Are
USB Makers UK
G6, Allen House
Sawbridgeworth
Hertfordshire, CM21 9JX
United Kingdom
Phone: 0800 130 3366 / +44 (0)1279 721 851
Email: uk-sales@usbmakers.com
Customer Services: customer-services@usbmakers.com
Accounts: accounts@usbmakers.com
USB Makers Intl
1055 West 7th Street
Los Angeles, CA 90017
United States
Phone: 1-800-617-8501
Email: us-sales@usbmakers.com
General enquiries: hello@usbmakers.com
Company Registration Number: 5350646
VAT Number: GB 880658293
2. What Personal Data We Collect
- Name, email address, phone number
- Company name and enquiry details
- Quote, order, and product information
- Billing and delivery information
- Communications (emails, forms, calls)
- IP address, browser, and device data
- Usage data and website interaction
- Cookie and tracking data
3. How We Collect Your Data
- Contact and quote forms
- Email, phone, and direct communication
- Orders and service requests
- File and artwork uploads
- Website browsing and cookies
4. How We Use Your Data
- Respond to enquiries and provide quotes
- Process orders and deliver services
- Provide customer support
- Manage billing and accounts
- Improve website performance and experience
- Analyse usage and behaviour
- Send marketing communications (where permitted)
- Comply with legal obligations
5. Legal Basis for Processing
- Consent – when you submit forms or accept cookies
- Contract – to provide requested services
- Legitimate interests – to operate and improve our business
- Legal obligation – to comply with applicable laws
6. Cookies and Tracking
We use cookies and similar technologies to operate the website, analyse traffic, and support marketing activities.
- Essential cookies (site functionality)
- Analytics cookies (performance tracking)
- Marketing cookies (advertising and remarketing)
You can manage or withdraw your consent at any time via our cookie controls.
7. Marketing Communications
We may send marketing emails where you have consented or where permitted by law. You can opt out at any time using the unsubscribe link or by contacting us.
8. Sharing Your Data
We may share your data with trusted third parties including:
- Hosting and IT providers
- Email and CRM systems
- Payment and accounting providers
- Delivery and logistics providers
- Analytics and advertising platforms
- Professional advisers and authorities where required
9. International Data Transfers
Some providers may process data outside the UK/EU. We ensure appropriate safeguards are in place.
10. Data Retention
We retain data only as long as necessary for business, legal, and operational purposes.
11. Data Security
We implement appropriate technical and organisational measures to protect your data.
12. Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Withdraw consent
- Lodge a complaint with a data authority
13. Third-Party Links
We are not responsible for the privacy practices of external websites.
14. Updates
We may update this Privacy Policy from time to time.
15. Contact Us
Email: hello@usbmakers.com
Customer Services: customer-services@usbmakers.com
Accounts: accounts@usbmakers.com